Shipping of your package
Delivery by La Poste or GLS at home in 48h, whatever the delivery method chosen, we send you a link to track your package online.
Receipt of order
In order to prevent further litigation, we ask you to check the contents of your parcel in the presence of the driver and to accept in no case a package in poor condition, reconditioned, surrounded by adhesive, too light or that would have been opened during transportation without first checking the contents.
Attention, marking "subject to unpacking" has no legal value. It is necessary to note precisely the reason of the reserves ("damaged parcel", "open", "cardboard torn", "broken product", etc ...). Without reserve on the delivery note, it will be impossible for us subsequently to respond favorably to a complaint if a problem arises with the use of the product.
IMPORTANT: In case of doubts about the parcel (damaged, too hasty carrier, metallic noises in the package): refuse the package and call us.
Right of withdrawal - Return products
We want our customers to be satisfied every time they buy in our shop. However, you may want to return items that do not meet your expectations, the law allows you to exercise a right of withdrawal within 14 days after purchase.
In accordance with the law of May 13, 2014 (Loi Hamon), consumers in the European Union have a period of 14 days from the date of receipt of the order to exercise their right of withdrawal. This right applies to all products except food products. In order to exercise your right of withdrawal within 14 days, you can either use the module "my returns of goods" in your customer area, or you can also send us by mail or by email this form or a declaration on paper free expressing clearly your desire to exercise your right of withdrawal (by taking the order number and references of the products concerned). The World Of Luxury will acknowledge receipt of your withdrawal by email.
You will need to carefully pack the affected items and send them to us within 14 days. Products must be returned intact and in their original packaging. Return shipping costs will be your responsibility, unless we have delivered an item by mistake, or if an item is damaged or defective.
You can return the products:
- By LA POSTE at the following address: Tifanie Etterlen - The World Of Luxury - 42, rue de la thur 68470 Fellering - France
Upon receipt of returned items, we will refund the part of the price of the order corresponding to the articles concerned. NB. Items returned incomplete, damaged, damaged or in a state of dirt as they are unsaleable because they have been depreciated, will not be refunded. The refund will be made via the means of payment used when the order returned (transfer, or CB).